RETURNS and REFUND POLICY

Returns

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we
can’t offer you a refund or exchange.
To be eligible for a return, your item must  also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food,
cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of
days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at pumza@theurbanfarmstall.co.za

Sale items (if applicable)
Sale items may be refunded

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at pumza@theurbanfarmstall.co.za

Shipping
To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.